Customer Support
Support Center
Already a customer? Browse FAQs or send us a request - we are here to help with changes, technical issues, billing, and more.
Customer FAQs
Quick answers for live sites, content updates, domains, and billing.
How do I request a change to my website?
Use the support form on this page. Include your website URL and a clear description of the change. We will confirm receipt and follow up with next steps.
How quickly do you respond to support requests?
We typically respond within one business day. Urgent issues affecting a live site are prioritized.
Can I update content myself?
If your site includes self-editing access, yes. If you are unsure how to log in or edit a page, open a support ticket and we will walk you through it or make the update for you.
How do I point my domain to the new site?
We will send DNS instructions when you are ready to launch. If your domain is already connected and something looks wrong, send a support request with your domain name and registrar if known.
Who do I contact about billing?
Use the support form and choose Billing as the topic. Include the email on your account so we can locate your records quickly.
My site is down or showing an error. What should I do?
Submit a support request with the topic Technical Issue, your website URL, and any error message you see. Mark it clearly if customers are currently unable to reach your site.
Ask for support
Tell us how we can help. Include your live website URL so we can find your account quickly.
Request sent.
Thanks - we received your support request and will follow up soon.